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SOLUTIONS

CSC – Customer Support Center

MODERN WORKPLACE

Organisations devote 70% of their IT budgets to support and maintenance of their infrastructure, systems and applications (installed base).

In financial terms, more than 1 in every 5 euros allocated in their budgets covers these support services.

At NECSIA we have chosen to offer a portfolio of services based on Microsoft solutions and technology and managed through our CSC with the aim of managing, optimising and securing our clients’ technological ecosystems.

OPPORTUNITY

0
billion USD
for society and the sector over the next 10 years.

THREAT

0 %
of the businesses
that have featured on the Fortune 500 list since the year 2000, 52% have disappeared.
The only thing harder than transformation is… not achieving transformation.
In 10 to 15 years, most companies will not exist in a meaningful way.

OUR OWN SOLUTION

We have our own IP (methodology, knowledge and accelerators) to maximise results.

M. WORKPLACE

Microsoft 365

IT skills

Collaboration

Productivity

Security

APPS EMPRESA

Power Platform

Power Apps

Power Automate

Power BI

Power Virtual Agents

AZURE

IaaS

PaaS

SaaS

Cloud Admin

Cloud Monitoring

Cloud Security

Cloud Governance

ASSETS

  • Reporting
  • WorkAlly
  • Microsoft Support
  • Necsia Campus

EXPERT TEAM

  • Advanced Specialisation
  • Licensing
  • Agile

METHODOLOGY

  • CANVAS
  • ISO
  • Cobit
  • ITIL

CLIENTS WHO HAVE TRUSTED IN NECSIA

We find solutions and deliver for our clients and their data:

Our own Service Management programme and framework

– Acceptance
– Operation
– Kanban
– Returning Service

Our own continuous improvement programme

– SLA’s
– KPI’s
– OKR’s

Expert Training and Adoption Programme

– NECSIA Campus

Our own cross-platform tools framework

– Ticketing
– Inventory
– Monotoring & Reporting

TCO reduction

– Total Cost Ownership

DO YOU WANT TO FIND OUT MORE
ABOUT OUR SOLUTION

Customer Support Center​?


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